Last updated: October 8, 2026
MyChurchWebsite provides technology for church mobile apps and their web versions, including apps built with ChurchAppBuilder and FaithApps. This statement covers those apps when they link to this policy. The church identified in the app and its store listing operates the church’s app and provides its content. MyChurchWebsite provides the app platform and related support.
Each church chooses its app’s features and connected services. Sections about optional features apply only when those features or services are enabled in the app you use. A church may also provide a separate privacy notice for information it collects or uses independently, such as church membership records.
When you access an app, our servers may receive technical information such as your IP address, browser or app user agent, device platform, request times, and diagnostic information. Apps with installation tracking record a randomly generated installation identifier, the app being used, platform, installation source, and installation or launch records. This identifier distinguishes an installation; it is not your phone’s hardware serial number. Information linked to an identifier is not necessarily anonymous.
If your church enables forms, event registration, prayer requests, account features, or other submissions, we and the church may receive the information you enter, such as your name, email address, phone number, message, registration details, or uploaded files. Only the fields and features used in your app apply. Information may be stored on the platform or sent to a service chosen by the church. Please avoid including sensitive information that is unnecessary for your request.
Information submitted to the church may be available to its authorized staff or administrators. If a feature publishes submissions or shared content, review the feature’s description before submitting. Uploading a file does not, by itself, mean that it is public.
Not every app uses OneSignal or offers push notifications. This section applies only to apps that enable the applicable notification service.
Some apps use OneSignal to deliver church notifications. When OneSignal is enabled, its software may process an app-specific user or subscription identifier, push token, IP address, device and operating system information, language, time zone, and app or notification interaction information. Our platform may store subscription identifiers, push tokens, notification permission and subscription status, technical metadata, and troubleshooting records. The subscription may be associated with the church’s app so messages reach the appropriate subscribers.
This information supports notification registration, delivery, subscription management, delivery reporting, and troubleshooting. Depending on the app’s configuration, notification software may initialize and process technical information before you grant permission to receive notifications. Notification permission controls whether notifications can be displayed; it does not automatically delete existing records.
You can decline notification permission or turn notifications off in your device or browser settings. For deletion of stored subscription information, contact us as described below. Further information about OneSignal’s processing is available in OneSignal’s privacy policy.
We use information to operate the app and its requested features, deliver church content and enabled notifications, process submissions, help the church understand app installations and usage, provide support, diagnose problems, protect the service against misuse, and meet legal obligations. The church uses information you submit to respond to requests and provide the church services you select.
We may share information with the church operating your app and with service providers needed to host, maintain, and support the platform. Where enabled, these may include notification, form, email, event registration, and payment services. Providers receive information needed for their role. We do not sell, trade, or rent your personal information without your consent.
Apps may contain videos, embedded pages, social media content, maps, or links to outside websites. When you load or use those services, their providers may receive your IP address, device information, cookies, and information you submit, according to their own privacy policies. These services vary by church and app.
If giving or paid registration is available, the church’s selected payment provider processes payment information under its own privacy policy. The church and platform may receive related form, transaction, receipt, and payment-status information.
Information may also be disclosed when legally required, to protect rights or the security of the service, or as part of a transfer or reorganization of the business.
Apps and their web versions may use cookies, local storage, session storage, and cached files to support sessions, installation identifiers, preferences, dismissed prompts, and content loading. You can clear browser or app storage through the controls available on your device. Clearing local storage or uninstalling the app does not automatically delete information already stored by the platform, church, or connected providers.
Permissions depend on the features enabled in your app. Where a feature requires a device permission, use your device or browser settings to grant or revoke it. A link to a map or a church address does not by itself mean the app collects your precise location.
Retention depends on the type of information and the feature involved. Installation, subscription, and diagnostic records may remain stored until removed by an administrator or through a deletion request; turning notifications off does not automatically remove them. Form, registration, and payment records may be retained for the church’s service, administrative, or recordkeeping needs. Information may also need to be retained for legal obligations, security, or resolving disputes.
You may request access, correction, or deletion of your personal information, or withdraw consent where processing relies on consent, by emailing support@mychurchwebsite.com. Include the church and app name and enough information to help locate the relevant records. Do not send passwords or full payment card details. We may need to verify your identity before fulfilling a request.
We will address requests for information held by our platform and coordinate with the church where appropriate. You may also contact the church directly about its records, or a connected provider about information it holds independently. Any applicable retention requirements or limits on deletion will be explained when responding to your request.
Information may be processed where MyChurchWebsite, the church, and their service providers operate, including the United States. The location depends on the services used by your app. We use technical and organizational measures to protect information, but no method of transmission or storage can guarantee absolute security.
We do not knowingly collect personal information from children under 13. Parents or guardians who believe a child has provided personal information may contact us or the church to request review and deletion. If we learn that we have collected such information, we will take steps to delete it.
We may update this statement as app features or information practices change. The updated statement and date will be posted at this URL. Where required, we will provide additional notice or seek consent for changes.
For questions about this policy or your information, contact MyChurchWebsite at support@mychurchwebsite.com. For questions about a particular church’s services or independent information practices, contact the church through the contact details in its app or website.