FAQ

General Questions

Don't you hate it when you feel ignored by your vendor? We do! So in order to continue providing excellent customer service without upping our prices, we must limit ourselves to a certain number of clients we can take at a time. We never want to get to the point where we can put up a website but can't provide good support to back it up. We want to make sure each church website is being maximized to its full potential and that everything is working correctly.

 

Please write to us today to see if we can take on your project! We'd love to see if we can help. We CANNOT accept all projects.

One thing that sets us apart from many other companies is that we work on the weekends and our business hours are from 9am-11pm. So if you write to us at 10pm EST  Friday night with something urgent, we will respond to you that night. No need to wait until Monday.

All the content on the site that you've written, and the graphics you have added yourself are your property. The graphics that we have created as well as the layout are ours and cannot be taken with you until a period of 2 years is over. Once 2 years have passed, you may take the church website design and any graphics we have created for you and do whatever you want with them. Because we don't make you sign any long term contracts, it is too easy for people to use our services, take all our work, and then leave soon after. This is our way of protecting ourselves from this.

 

No access is given to our servers to download any software the runs the site. It is your responsibility, should you decide to leave, to transfer all content and images into your new site without our help.

No. If you decide to pay up front for the whole year and STAY for the whole year, we give you the equivalent of almost  2 months free.

 

If you do pay up front for the whole year and decide to leave halfway through, you will get a pro rated refund for the unused portion, calculated using the monthly cost.

Once your website is up and running, we will have you create an account on your website. We will then assign you to be an administrator, which will enable access to all the features that come with the site. You have access to our full online help of video tutorials and step-by-step text help on how to use all the features the site comes with.

 

There are some settings that are not documented however due to the nature of every site being unique in how it is setup, so if you need help with something, we will be glad to guide you through it over the phone.

Because each site is uniquely customized to the needs of the church, the amount of time it takes to complete a website can vary greatly from church to church.

 

On our end, first drafts of the design can take up to 1-2 weeks to complete. We then go back and forth with each church to tweak the design to make sure everything is to the church's liking. Once the design has been approved, we begin work on putting it into the system. This process takes another 1-2  weeks. Once the design is in the system, we enter the content phase. This is where we will collect the content you want us to transfer into your new site and input/modernize it for you. We also tweak the website system around your specific needs. The completion time of this content phase is unknown because churches can take anywhere from 0-52 weeks to get us all their content.

 

All in all, from start to finish, you CAN have your website up in about 5 weeks. It all depends on how quickly we are given all the initial content.

Both! When we are doing the design, we will provide our own stock photos or use yours that you provide, as long as they meet a certain standard (we can also enhance the photos in photoshop if they don't look good at first). This allows us to maintain the high quality of the website look. Because we set ourselves apart from other church website creation companies by not only offering an easy to use content management system but by also offering extremely high quality designs and layouts, it is important for us to have this control during the design process.

 

Once you go live, you are free to add your own photos within the site, but we just ask you be mindful to try to use as high a quality of photos as possible 🙂

You get unlimited pages! There are no limits on anything in the system.

We will transfer over all text on all the pages of your website. Not only do we transfer it but we organize it and make it nicer looking, formatted better, and more modern, if we can. If the church has usable images on the content pages, we will also transfer those and oftentimes enhance them in photoshop to make them look more professional.

 

In regards to media data, we will transfer up to the past 3 months of sermons, up to 5 forms, and up to 10 photo albums. It is up to the church to add the rest of those, through the easy to use system we offer.

Pricing

This is a one time only cost of website development that covers:

 

  • Unlimited phone, chat, & email conversations to get to know you and your project fully
  • Full church website design based on whatever you want. No templates you are locked into.
  • Constant feedback & guidance to keep your site professional/user friendly
  • Unlimited revisions to our first draft
  • Setup of design into specialized church website management system (CMS)
  • Software customized around specific needs
  • Adding / editing / enhancing photos you send to us
  • Coding custom design into tablet / phone platforms (responsive)
  • Full content migration, organized, modernized, and laid out professionally
  • Editing of content you send us for easier end user reading
  • Best SEO practices for higher website ranking
  • Creation of custom graphics to promote website: use on social media & in church

 

In order to have full control over the content management system and ensure that it  remains secure / works properly, we need to host the website on our dedicated cloud servers. This not only lets us easily troubleshoot any problems that may arise but also enables us to add features you request, upgrade current features, and guarantee you that the system as a whole will work properly.

 

Your monthly fee is also payment for the use of our specialized, easy to use content management system. If you were to host your site on a different web host, the content management system would not be available for you to use.

To see all the features you get for the monthly cost, you may go here: Features Page or Pricing Page

 

If you look around at church website providers who offer a good, easy to use, church content management system, you will notice they all charge a monthly fee. This is not something unique to Mychurchwebsite.com. This fee is NOT the cost of hosting. Hosting is included free.

 

You are renting the use of our specialized and easy to use  custom content management system we have assembled with all its many features that work together (ie. advanced calendar, sermon manager, galleries, forms, etc). Using this is a completely different experience than what you would find with off-the-shelf open source systems. Without the use of the content management system you would not be able to easily update any content, assign staff editing privileges per page, calendar items, audio/video files, etc onto your site.

 

Keeping your site updated so that it is secure is no easy task. The monthly fee enables us to offer upgrades, support, and maintenance of the content management system you are using, since there are many software/security updates being released all the time as new vulnerabilities are found.

 

Oftentimes a church will have a member make them a free or cheap website. When this is the case, we've noticed software updates are usually missed, especially if that person ends up leaving the church.  Without someone proactively monitoring and updating, your site is left open to be hacked. Religious sites remain the top hacked sites of any other, so we take this threat very seriously. 

 

In summary, we are a full managed solution that takes the load off of you.

 

Note: For churches with over 2000 active members, and thus very high web traffic, there is usually an extra $20/month charge to cover the cost of single dedicated server that ONLY hosts that site.

If you decide to pay for the whole year in advance, and decide to leave before the year is over, we WILL refund you the monthly payments (not the Design/Setup fee) you did not use on a pro-rated basis. Keep in mind you will only be given a pro-rated amount based on the monthly price (not the annual price), since you did not stay the full year.

 

Your design & implementation fee cannot be refunded once we have done all the work on the design. We do as much as we can to show you the system control panel ahead of time and work with you to make sure your website looks the way you want. Keep in mind, we have made every effort to keep the design & implementation fee low in the first place, as other professional custom church website providers are charging up to 3x this amount for the same professional design without offering refunds either.

 

If you decide to leave before 2 years is over, you cannot take your design/layout with you, as we still have ownership of it (unless it was based on a problem we could not resolve).  All content and images you provided are yours, of course, and are free to copy to your new site at any time.

90% of church website projects are the $3,500 cost. Typically larger churches of over 1500 regular weekly attenders will end up costing more because of project size / scope / specific functionality that is often required.

 

The monthly cost for churches over 1500 members or regular weekend attenders can be in the $99-149/month range.

 

When we speak to you on the phone about your project we can determine cost more specifically.

Website Manager

Training is not required because our system is so easy to use. But we do offer training, nonetheless, if asked.

 

We also give you access to our text & video tutorial help website to help you along the way and to guide you. Most of the features are simple and straightforward however, and can be used by anyone with minimal computer knowledge. If for any reason you need help or have problems, give us a call, email us, or contact our live support online.

Yes. Adding an image to an article or section of your website is easy. The interface for typing out your content and adding images is the same as your average word processor program. To add a picture, you can simply drag the image from your desktop into the editor. You can also add your own slides and photo albums or import your photo albums from Facebook. More detailed instructions are found on the help website.

There are 5 default groups in the system people, 4 of which can edit content on the site. We can also make custom groups for you with different permissions, if needed. The 4 groups are:

 

Registered: CANNOT edit or submit content to the website. This is the user group automatically assigned to users who register through the front end of your website. This is usually for your normal church member. They CANNOT see the front end control panel.

 

Author: Can only edit the page you assign to them and nothing else

 

Editor: Can submit and edit events to the website, but the submissions will not go live to the site until they are approved by the administrator.

 

Publisher : Can submit and edit events to the website instantly without any approval

 

Admin : Full control over website. No limits.

 

 

Yes. If you want to update your site with a completely new design, it will cost between $900-$2400 (which is about 40-60% off normal price!). All your content will automatically fit into the new design with our system and will not have to be reformatted.

 

Some churches just want to update the existing design with a few changes. We can also do that for minimal cost... usually around $100-450, depending on complexity.

If you cannot figure out how to do something with the website, please contact us and we can either show you how to do it through our live chat online support, or do it for you... for free! Telephone and email support are all available for existing clients.

Email

Churches can choose between a few different email options that we offer, depending on what situation they are currently in and what would meet their needs.

 

Churches can also use their existing email provider without issue.

Yes, we offer detailed instructions on how to set up outlook or other 3rd party software to work with your email account.

Call Us

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Email Us

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Live Chat

Open up a chat window right here and ask us any questions.

Company Hours

Sales Calls
Mon - Friday: 9am - 8pm est
Support
Everyday: 9am - 11pm est

Who We Serve

We design custom websites for churches, non profits, ministries, and christian schools, regardless of denomination.

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